SHIPPING & DELIVERY POLICY
Yes, I deliver worldwide! Shipping and delivery costs for international delivery of original, fine art prints and 3D pieces are calculated at the check-out. You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping route, via DHL, TNT or UPS.
Customers in some countries may have to pay a Customs clearance fee as required by your port of delivery.
Tracking your delivery
You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped.
Collect an artwork in person
If you live in Sydney Australia, yes you can make arrangements for collection. Contact me about this.
Your order be delivered to a P.O. Box
Yes, as long as your PO Box can accept big parcels. If delivery to the PO Box is not accepted and returned, the buyer is responsible for paying for re-shipping to a valid address.
If you supply an incorrect address (i.e. the unit number is missing), and the item is returned, then you, the buyer, will be responsible for paying for the re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.
Does someone need to be home for the delivery?
I usually check the box ‘Signature on Delivery Required’ when this is an option with the carrier.
Carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, I suggest having an additional person at the delivery address to assist with the placement of your items inside. I am unable to redirect orders once items have been dispatched.
Does the postage fee include insurance?
Yes, freight costs include insurance.
What if damage occurs during shipping?
Your artwork is packed carefully using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, please take photos, keep the parcel and contact me within 24 hours of receiving your delivery. Any time after this will not be considered.